Refund Policy

1. All Sales Are Final

At Worker Permit, we provide high-quality worker permit application guides containing valuable proprietary information, templates, and expert guidance.

All purchases are final and non-refundable. By completing your purchase, you acknowledge and agree that you will not be entitled to a refund under any circumstances.

2. Why We Don't Offer Refunds

Our no-refund policy exists because:

• Digital Nature: Our products are digital downloads that provide immediate access to valuable proprietary information
• Full Value Delivered: You receive complete access to all content, templates, and resources upon purchase
• Intellectual Property: Once accessed, the information cannot be "returned" as it has been viewed and obtained
• Preventing Abuse: We protect our business from customers who download content and request refunds after obtaining value
• Detailed Descriptions: We provide comprehensive product descriptions, sample content, and FAQs before purchase

3. Make an Informed Decision Before Purchase

Since all sales are final, we strongly encourage you to:

By clicking "Purchase" or "Buy Now," you confirm that you have read and understood this No Refunds Policy and agree to proceed with a final, non-refundable purchase.

4. Technical Issues and Support

While we don't offer refunds, we are committed to ensuring you can access your purchase:

• Download Problems: If you experience technical difficulties downloading your guide, contact us immediately at info@workerpermit.co.za
• Corrupted Files: We will re-send or provide an alternative download link if files are corrupted
• Email Delivery Issues: If you don't receive your download link within 30 minutes, check spam folder or contact support
• Access Assistance: Our team will help resolve any legitimate technical barriers to accessing your purchase

Technical support does NOT constitute grounds for a refund. We will work with you to resolve access issues, but sales remain final.

5. Wrong Guide or Duplicate Purchase

Purchased the wrong guide by mistake?

Duplicate Purchases: If you accidentally purchased the same guide twice, contact us within 24 hours. We may issue a credit or exchange at our discretion.

6. Chargebacks and Payment Disputes

Filing a chargeback or payment dispute is considered fraud when:

• You have received and accessed the digital product
• No legitimate technical issue prevented access
• You simply changed your mind or are dissatisfied with content

7. Consumer Protection Act Rights

This no-refund policy is lawful for digital products that are immediately accessible. Under the South African Consumer Protection Act, 2008:

• Digital Goods Exception: The right to return goods does not apply to digital content delivered electronically where you have consented to immediate access
• Quality Assurance: If the product is defective or not as described, we will provide technical support or replacement files
• Fair Dealing: Our product descriptions are accurate and comprehensive. We encourage you to review them before purchase

By purchasing, you acknowledge that you are acquiring digital content with immediate access and consent to waive the statutory cooling-off period for digital goods.

8. Disputes and Customer Support

If you have concerns about your purchase:

• First Contact Support: Email info@workerpermit.co.za to discuss your concerns
• Escalation: If unresolved, request escalation to management
• Response Time: We will respond within 2 business days

While we cannot offer refunds, we will work with you to address legitimate concerns about product quality, accuracy, or technical access.

9. Changes to This Policy

We reserve the right to modify this no-refund policy at any time. Changes will:

• Be posted on this page with an updated "Last Updated" date
• Apply only to purchases made after the effective date of changes
• Not retroactively affect purchases made before changes

10. Contact Information

For questions, technical support, or concerns: